Return & Refund Policy for Hightopis.com
At Hightopis.com, we are committed to providing you with high-quality bags that meet your expectations. However, we understand that sometimes a return might be necessary. Our return and refund policy is designed to ensure a hassle-free experience for our customers.
Our Policy
1. Eligibility for Returns
You can return any unused and unopened bags within 30 days of your purchase. To qualify for a return, the product must be in its original packaging, and you must have proof of purchase.
2. How to Initiate a Return
To start the return process, please follow these steps:
- Contact Us: Email us at [email protected] or call +61 (07) 4518 6442.
- Provide Information: Include your order number, the item you wish to return, and the reason for the return.
- Receive Instructions: We will send you detailed instructions on how to return your item.
3. Refund Process
After we receive your returned item and verify its condition, we will process your refund. Refunds will be returned to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be reflected in your account.
4. Non-Returnable Items
The following items are non-returnable:
- Bags that have been used or opened.
- Gift cards.
5. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item sent).
6. Contact Information
For any inquiries regarding our return and refund policy, please reach out to us:
- Address: 97 George St, Redfern NSW 2016, Australia
- Phone: +61 (07) 4518 6442
- Email: [email protected]
Thank you for choosing Hightopis.com. We value your satisfaction and are here to assist you with any questions or concerns!